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#
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Full entity name of Contracted Processor
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Description of Processing
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Country of Processing
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1.
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Amazon Web Services ("AWS")
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Server provider for Cloud customers that stores all Cloud customer data
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USA
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2.
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Rackspace US, Inc.
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Provider of AWS Subscription
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USA
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3.
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Fairwinds Ops, Inc. fka ReactiveOps, Inc.
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Fairwinds Insights is a complete Kubernetes governance platform. It continuously audits CI/CD pipelines and runtime environments for K8s misconfigurations.
|
USA
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4.
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Salesforce
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CRM; Contains account information and personal contact information
|
USA
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5.
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Zendesk
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Gurock's helpdesk ticketing system; contains account information required to resolve administrative and technical issues, such as customer billing information and customer contact information
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Available to be Hosted in the European Economic Area (EEA), the United States (US), Japan (JP), or Australia (AU).
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6.
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Stripe
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Used to process credit card payments; contains customer billing information and customer contact information
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USA
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7.
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Google Analytics
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Web traffic analytics tool
|
USA
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8.
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Zapier
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Automation tool used to connect paid advertising tools, sometimes processes PII from advertising lead forms or webinar registration pages and sends that data to our CRM
|
USA
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9.
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Tremendous
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Gift card provider. Potential to process customer data in order to provide payment incentive.
|
USA
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10.
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Zoom
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Paid video/webinar channel. Zoom collects, stores, and processes customer data such as first name, last name, email, country of origin, job title, organization name as part of webinar registration.
|
USA
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11.
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Discourse
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Community forum platform. Discourse may collect, store, and/ or process communication with customers on behalf of Gurock.
|
USA
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12.
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HubSpot
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Customer Relationship Management platform.
|
USA
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13.
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TalentLMS
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Learning/ Training Platform for TestRail
|
USA
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14.
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Egnyte
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Cloud storage platform used to host customer agreements and legal documents
|
USA
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15.
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LinkedIn Ads
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Paid social media advertising channel. This processing constitutes a sale based on the definition under the CCPA.
|
USA
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16.
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Facebook Ads
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Paid social media advertising channel. This processing constitutes a sale based on the definition under the CCPA.
|
USA
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17.
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Microsoft Ads
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Pay-per-click advertising channel. This processing constitutes a sale based on the definition under the CCPA.
|
USA
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18.
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Google Ads
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Pay-per-click advertising channel. This processing constitutes a sale based on the definition under the CCPA.
|
USA
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19.
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Google Tag Manager
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Website tag management system
|
USA
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20.
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Zoom Info
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Prospect lists, includes name, email, phone number, company info.
|
USA
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21.
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Google Workspace
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Email system, file storage, documentation platform. Used to host, collect, and process customer information.
|
USA
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22.
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Techvalidate
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Platform to disribute surveys and collect customer testimonials. Techvalidate receivies customer information such as name, email address, and product information from Gurock to complete this service.
|
USA
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23.
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Pendo
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In-product analytics tool (web usage behavior, email tracking)
|
USA
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24.
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SendGrid
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Automated emails related to the TestRail Cloud and billing applications (collects and stores email, possibly first and last name)
|
USA
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