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Gurock Subprocessors List

Third-Party Sub-Processors For Products

#

Full entity name of Contracted Processor

Description of Processing

Country of Processing

1.

Amazon Web Services, Inc.

Server provider for Cloud customers that stores all Cloud customer data

USA

2.

Rackspace US, Inc.

Provider of AWS Subscription

USA

3.

Virtual Subsidiary Ltd.

Third party employment agency containing contracted employee information

United Kingdom

4.

Upwork

Third party platform through which Idera, Inc (and therefore Gurock GmbH) sources individual contractors who fill a variety of roles within the business

Varies

5.

Salesforce

Contains account information and personal contact information

USA

6.

ZenDesk

Gurock's helpdesk ticketing system; contains account information required to resolve administrative and technical issues, such as customer billing information and customer contact information

Available to be Hosted in the European Economic Area (EEA), the United States (US), Japan (JP), or Australia (AU).

7.

Stripe

Used to process credit card payments; contains customer billing information and customer contact information

United States

8.

MixMax

Sales tool used to send mass emails to customers

USA

9.

Slack

Customer account information, technical issues, billing information

Hosted AWS US

10.

HelpSpot

Gurock's helpdesk ticketing system; contains account information required to resolve administrative and technical issues, such as customer billing information and customer contact information

Hosted in AWS

11.

Pendo

in-product analytics tool (we only collect web usage behavior, no PII)

USA

12.

Egnyte

Customer account information, legal documents( MSA, DPA , etc.)

Egnyte has three data centers, which are located in California, North Carolina, and in Amsterdam for its customers based in Europe

13.

Google

Customer information is sometimes stored in Google Sheets / Google Docs / Google Cloud BigQuery related to customer communications

International

14.

Google Ads

PPC advertising channel

USA

15.

LinkedIn Ads

Paid social advertising channel

USA

16.

Facebook Ads

Paid social advertising channel

USA

17.

Microsoft Ads

PPC advertising channel

USA

18.

Google Analytics

Web traffic analytics tool

USA

19.

Google Tag Manager

Website tag management system

USA

20.

SendGrid

Marketing email automation

USA

21.

Pardot

Marketing email automation (part of SalesForce)

USA

22.

Salesforce

CRM

USA

23.

GoToWebinar

Paid live webinar channel, collect first name, last name, email, country of origin, job title, organization name as part of webinar registration

USA

24.

Zapier

Automation tool used to connect paid advertising tools, sometimes processes PII from advertising lead forms or webinar registration pages and sends that data to our CRM

USA

25.

Techvalidate

Platform to distribute surveys and collect customer testimonials

USA

26.

Hotjar

Web traffic analytics tool (we only collect web usage behavior, no PII)

USA

27.

Tremendous

Gifting platform

USA

28.

Outshine Marketing Agency

Marketing agency

USA

29.

Otter.ai

Transcription Service

USA

30.

Zoom

Paid video/webinar channel, first name, last name, email, country of origin, job title, organization name as part of webinar registration

USA

31.

Discourse

Community forum platform

USA