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#
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Full entity name of Contracted Processor
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Description of Processing
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Country of Processing
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1.
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Amazon Web Services, Inc.
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Server provider for Cloud customers that stores all Cloud customer data
|
USA
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2.
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Rackspace US, Inc.
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Provider of AWS Subscription
|
USA
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3.
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Virtual Subsidiary Ltd.
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Third party employment agency containing contracted employee information
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United Kingdom
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4.
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Upwork
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Third party platform through which Idera, Inc (and therefore Gurock GmbH) sources individual contractors who fill a variety of roles within the business
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Varies
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5.
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Salesforce
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Contains account information and personal contact information
|
USA
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6.
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ZenDesk
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Gurock's helpdesk ticketing system; contains account information required to resolve administrative and technical issues, such as customer billing information and customer contact information
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Available to be Hosted in the European Economic Area (EEA), the United States (US), Japan (JP), or Australia (AU).
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7.
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Stripe
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Used to process credit card payments; contains customer billing information and customer contact information
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United States
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8.
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MixMax
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Sales tool used to send mass emails to customers
|
USA
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9.
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Slack
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Customer account information, technical issues, billing information
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Hosted AWS US
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10.
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HelpSpot
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Gurock's helpdesk ticketing system; contains account information required to resolve administrative and technical issues, such as customer billing information and customer contact information
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Hosted in AWS
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11.
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Pendo
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in-product analytics tool (we only collect web usage behavior, no PII)
|
USA
|
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12.
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Egnyte
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Customer account information, legal documents( MSA, DPA , etc.)
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Egnyte has three data centers, which are located in California, North Carolina, and in Amsterdam for its customers based in Europe
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13.
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Google
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Customer information is sometimes stored in Google Sheets / Google Docs / Google Cloud BigQuery related to customer communications
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International
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14.
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Google Ads
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PPC advertising channel
|
USA
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15.
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LinkedIn Ads
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Paid social advertising channel
|
USA
|
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16.
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Facebook Ads
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Paid social advertising channel
|
USA
|
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17.
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Microsoft Ads
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PPC advertising channel
|
USA
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18.
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Google Analytics
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Web traffic analytics tool
|
USA
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19.
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Google Tag Manager
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Website tag management system
|
USA
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20.
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SendGrid
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Marketing email automation
|
USA
|
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21.
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Pardot
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Marketing email automation (part of SalesForce)
|
USA
|
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22.
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Salesforce
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CRM
|
USA
|
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23.
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GoToWebinar
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Paid live webinar channel, collect first name, last name, email, country of origin, job title, organization name as part of webinar registration
|
USA
|
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24.
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Zapier
|
Automation tool used to connect paid advertising tools, sometimes processes PII from advertising lead forms or webinar registration pages and sends that data to our CRM
|
USA
|
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25.
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Techvalidate
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Platform to distribute surveys and collect customer testimonials
|
USA
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26.
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Hotjar
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Web traffic analytics tool (we only collect web usage behavior, no PII)
|
USA
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27.
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Tremendous
|
Gifting platform
|
USA
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28.
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Outshine Marketing Agency
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Marketing agency
|
USA
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29.
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Otter.ai
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Transcription Service
|
USA
|
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30.
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Zoom
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Paid video/webinar channel, first name, last name, email, country of origin, job title, organization name as part of webinar registration
|
USA
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31.
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Discourse
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Community forum platform
|
USA
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