Third-Party Sub-Processors For Products
# |
Full entity name of Contracted Processor |
Description of Processing |
Country of Processing |
1. |
Amazon Web Services, Inc. |
Server provider for Cloud customers that stores all Cloud customer data |
USA |
2. |
Rackspace US, Inc. |
Provider of AWS Subscription |
USA |
3. |
Virtual Subsidiary Ltd. |
Third party employment agency containing contracted employee information |
United Kingdom |
4. |
Upwork |
Third party platform through which Idera, Inc (and therefore Gurock GmbH) sources individual contractors who fill a variety of roles within the business |
Varies |
5. |
Salesforce |
Contains account information and personal contact information |
USA |
6. |
ZenDesk |
Gurock's helpdesk ticketing system; contains account information required to resolve administrative and technical issues, such as customer billing information and customer contact information |
Available to be Hosted in the European Economic Area (EEA), the United States (US), Japan (JP), or Australia (AU). |
7. |
Stripe |
Used to process credit card payments; contains customer billing information and customer contact information |
United States |
8. |
MixMax |
Sales tool used to send mass emails to customers |
USA |
9. |
Slack |
Customer account information, technical issues, billing information |
Hosted AWS US |
10. |
HelpSpot |
Gurock's helpdesk ticketing system; contains account information required to resolve administrative and technical issues, such as customer billing information and customer contact information |
Hosted in AWS |
11. |
Pendo |
in-product analytics tool (we only collect web usage behavior, no PII) |
USA |
12. |
Egnyte |
Customer account information, legal documents( MSA, DPA , etc.) |
Egnyte has three data centers, which are located in California, North Carolina, and in Amsterdam for its customers based in Europe |
13. |
|
Customer information is sometimes stored in Google Sheets / Google Docs / Google Cloud BigQuery related to customer communications |
International |
14. |
Google Ads |
PPC advertising channel |
USA |
15. |
LinkedIn Ads |
Paid social advertising channel |
USA |
16. |
Facebook Ads |
Paid social advertising channel |
USA |
17. |
Microsoft Ads |
PPC advertising channel |
USA |
18. |
Google Analytics |
Web traffic analytics tool |
USA |
19. |
Google Tag Manager |
Website tag management system |
USA |
20. |
SendGrid |
Marketing email automation |
USA |
21. |
Pardot |
Marketing email automation (part of SalesForce) |
USA |
22. |
Salesforce |
CRM |
USA |
23. |
GoToWebinar |
Paid live webinar channel, collect first name, last name, email, country of origin, job title, organization name as part of webinar registration |
USA |
24. |
Zapier |
Automation tool used to connect paid advertising tools, sometimes processes PII from advertising lead forms or webinar registration pages and sends that data to our CRM |
USA |
25. |
Techvalidate |
Platform to distribute surveys and collect customer testimonials |
USA |
26. |
Hotjar |
Web traffic analytics tool (we only collect web usage behavior, no PII) |
USA |
27. |
Tremendous |
Gifting platform |
USA |
28. |
Outshine Marketing Agency |
Marketing agency |
USA |
29. |
Otter.ai |
Transcription Service |
USA |
30. |
Zoom |
Paid video/webinar channel, first name, last name, email, country of origin, job title, organization name as part of webinar registration |
USA |
31. |
Discourse |
Community forum platform |
USA |