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Gurock Subprocessors List

Third-Party Sub-Processors For Products

#

Full entity name of Contracted Processor

Description of Processing

Country of Processing

1.

Amazon Web Services ("AWS")

Server provider for Cloud customers that stores all Cloud customer data

USA

2.

Rackspace US, Inc.

Provider of AWS Subscription

USA

3.

Fairwinds Ops, Inc. fka ReactiveOps, Inc.

Fairwinds Insights is a complete Kubernetes governance platform. It continuously audits CI/CD pipelines and runtime environments for K8s misconfigurations.

USA

4.

Salesforce

CRM; Contains account information and personal contact information

USA

5.

Zendesk

Gurock's helpdesk ticketing system; contains account information required to resolve administrative and technical issues, such as customer billing information and customer contact information

Available to be Hosted in the European Economic Area (EEA), the United States (US), Japan (JP), or Australia (AU).

6.

Stripe

Used to process credit card payments, issue invoices, and calculate/apply VAT tax; contains customer billing information and customer contact information

USA

7.

Google Analytics

Web traffic analytics tool

USA

8.

Zapier

Automation tool used to connect paid advertising tools, sometimes processes PII from advertising lead forms or webinar registration pages and sends that data to our CRM

USA

9.

Tremendous

Gift card provider. Potential to process customer data in order to provide payment incentive.

USA

10.

Zoom

Paid video/webinar channel. Zoom collects, stores, and processes customer data such as first name, last name, email, country of origin, job title, organization name as part of webinar registration.

USA

11.

Discourse

Community forum platform. Discourse may collect, store, and/ or process communication with customers on behalf of Gurock.

USA

12.

HubSpot

Customer Relationship Management platform.

USA

13.

TalentLMS

Learning/ Training Platform for TestRail

USA

14.

Egnyte

Cloud storage platform used to host customer agreements and legal documents

USA

15.

LinkedIn Ads

Paid social media advertising channel. This processing constitutes a sale based on the definition under the CCPA.

USA

16.

Facebook Ads

Paid social media advertising channel. This processing constitutes a sale based on the definition under the CCPA.

USA

17.

Microsoft Ads

Pay-per-click advertising channel. This processing constitutes a sale based on the definition under the CCPA.

USA

18.

Google Ads

Pay-per-click advertising channel. This processing constitutes a sale based on the definition under the CCPA.

USA

19.

Google Tag Manager

Website tag management system

USA

20.

Zoom Info

Prospect lists, includes name, email, phone number, company info.

USA

21.

Google Workspace

Email system, file storage, documentation platform. Used to host, collect, and process customer information.

USA

22.

Techvalidate

Platform to distribute surveys and collect customer testimonials. Techvalidate receives customer information such as name, email address, and product information from Gurock to complete this service.

USA

23.

Pendo

In-product analytics tool (web usage behavior, email tracking)

USA

24.

SendGrid

Automated emails related to the TestRail Cloud and billing applications (collects and stores email, possibly first and last name)

USA

25.

6sense

Account based marketing and sales platform. 6Sense collects, stores, and processes customer data such as: Name, Email, Company Name, Company Business Address(es), Business Phone Numbers (corporate, direct dial, mobile), Job Title/Job Role, Education, Employment-Related Information, Social Media Profile(s)

USA